Policies
Commitment to Your Privacy
At Sewn By Niyah, your privacy is our top priority. Located in the heart of the Bronx, we are dedicated to providing you with a delightful shopping experience while ensuring that your personal information remains confidential and secure. Our privacy policy outlines how we collect, use, and safeguard your data when you visit our website or purchase our handcrafted handbags. We value your trust and are committed to transparency, which is why we encourage you to read through our policy to understand your rights and our responsibilities in protecting your privacy.
Washing:
Water temperature
Follow the care label's instructions regarding water temperature. Hot water is suitable for white or heavily soiled items, while cold water is generally gentler on colors and delicate fabrics. Warm water is a middle-ground option suitable for most everyday clothing.
Air dry or tumble dry
Check the care label for drying instructions. Some items are suitable for air drying, while others can be tumble dried on low or medium heat. Avoid high heat settings as they may cause shrinkage or damage.
Read the care label
Always check the care label attached to your clothing for specific washing instructions. The care label provides valuable information on fabric composition and recommended washing methods.
Delivery Terms:
Shipping Options
We offer various shipping options to accommodate your needs. During the checkout process, you will have the opportunity to select the shipping method that suits you best. These options may include standard shipping, express shipping, or expedited delivery, depending on your location and the nature of the product.
Estimated delivery time
We understand that timely delivery is crucial, and we make every effort to deliver your order within the estimated time frame specified during the checkout process. Please note that the estimated delivery time may vary based on factors such as product availability, destination, and shipping method selected.
Order processing time
Once you place an order, our dedicated team begins processing it promptly. This includes verifying the order details, conducting quality checks, and preparing the package for shipment. The order processing time may vary depending on the product, with some items requiring additional handling or customization.
Shipment tracking
To keep you informed about the progress of your delivery, we provide shipment tracking for most orders. Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. This allows you to monitor the status of your shipment and estimate its arrival.
Refund Policy
Eligibility
To be eligible for a refund, the item must be unused, undamaged, and in its original packaging. Custom-made or personalized items may not be eligible for a refund unless they are received in a damaged or defective condition.
Refund Request
If you wish to request a refund, please contact our customer support team within 14 days from the date of delivery. Provide your order details and the reason for the refund request. Our team will guide you through the process.
Return policy:
Eligibility for returns
To be eligible for a refund, the item must be unused, undamaged, and in its original packaging. Custom-made or personalized items may not be eligible for a refund unless they are received in a damaged or defective condition.
Return process
If you wish to return an item, please follow contact our customer care team within the specified return window to initiate the return request. Provide the necessary information, including your order number, product details, and reason for return. Our customer care team will guide you through the return process, providing you with a return authorization and any specific instructions for packaging and shipping the item back to us.
Return shipping
When returning an item, you may be responsible for the return shipping costs unless the return is due to an error on our part, such as a defective or incorrect item sent. We recommend using a trackable shipping method and retaining the shipping receipt as proof of shipment.
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